Car Hire Fuel Policy: Full–Full Explained
At our Direct Car Rental, we believe in clarity, fairness, and transparency. For this reason, we operate a full–full fuel policy, which is widely considered the most customer-friendly option in car rental. Below, we clearly explain how this policy works and what to expect when returning your vehicle.
What Does a Full–Full Fuel Policy Mean?
A full–full fuel policy means that you receive the vehicle with a full tank of fuel and are required to return it with a full tank at the end of your rental period. This ensures you only pay for the fuel you actually use, with no hidden costs or inflated fuel charges.
This policy offers several advantages:
- Complete control over your fuel costs
- Transparent and predictable pricing
- No prepaid fuel or unnecessary charges
- Freedom to refuel at any service station
Vehicle Collection with a Full Tank
All vehicles are supplied with a full tank of fuel at the start of the rental. Each car is checked prior to handover to ensure it meets this standard, allowing you to begin your journey immediately and without concern.
We recommend checking the fuel gauge at pickup and notifying our staff straight away if you notice anything unusual.
Returning the Vehicle
At the end of your rental, the vehicle must be returned with a full tank, just as it was provided. For peace of mind, we suggest refuelling at a petrol station close to the return location and keeping the fuel receipt, especially if refuelling shortly before drop-off.
What Happens If the Vehicle Is Not Returned Full?
If the car is returned with less than a full tank, the following charges will apply:
The cost of the missing fuel, based on the level recorded at return
A fixed €30 administration fee, covering the handling and refuelling process
This administration fee applies regardless of the amount of fuel missing, so returning the vehicle with a full tank is strongly advised to avoid additional charges.
Why Is an Administration Fee Charged?
The administration fee covers:
- Staff time required to refuel the vehicle
- Operational handling and processing
- Preparing the car for the next rental
This ensures all vehicles are ready on time and maintained to the same standard for every customer.
The full–full fuel policy is designed to be fair, simple, and transparent. By returning the vehicle with a full tank, you can enjoy your car hire experience without unexpected costs. Our goal is to provide a straightforward service that allows you to focus on your journey, not on hidden fees.
If you have any questions about the fuel policy or need assistance during your rental, our team is always happy to help.
